Online Retailers: A&B Sound Hours of Operation (PST): M-F 9AM-5PM 1-888-227-6863 in Canada & U.S. [email protected] or [email protected] AMAZON.COM Hours of Operation (PST): 24/7 1-800-201-7575 or 1-206-266-2992 [email protected] or [email protected] AMAZON.CA Hours of Operation (PST): 24/7 1-877-586-3230 BARNES & NOBLE.COM Hours of Operation (EST): 7 days 7AM-11PM 1-800-843-2665 [email protected] BESTBUY.COM Hours of Operation (PST): 24/7 1-888-237-8289 E-mail Form Bestprices.com 1-888-324-4200 [email protected] Live Chat With Customer Service BORDERS Hours of Operation (EST): M-F 8AM-10PM, Sa 9AM-8PM, Su 11AM-8PM 1-800-770-7811 [email protected] BUY.COM Hours of Operation (MST): M-F 7AM-7PM, Sa 8AM-12PM 1-800-800-0800 E-mail Form CD Universe Hours of Operation (EST): M-F 9AM-5PM 1-800-231-7937 or 1-203-294-1648 [email protected] CHAPTERS.INDIGO.CA Hours of Operation (EST): M-F 8AM-9PM 1-800-832-7569 [email protected] Columbia House DVD Club Hours of Operation (EST): M-F 8AM-10PM, Sa 8AM-4:30PM 1-800-262-2001 or 1-888-224-3115 or 1-800-667-0364 [email protected] DeepDiscountCD Hours of Operation (CST): M-F 8AM-7PM, Sa 9AM-5PM 1-800-258-1995 [email protected] DeepDiscountDVD Hours of Operation (CST): M-F 8AM-7PM, Sa 9AM-5PM 1-800-264-5076 [email protected] Digital Eyes Hours of Operation (CST): M-F 8AM-7PM, Sa 9AM-5PM 1-888-993-6344 [email protected] Digital Video Depot 1-905-633-9460 [email protected] DisneyStore.com Hours of Operation (PST): 24/7 1-800-328-0368 DJANGOS.COM Hours of Operation (PST): M-F 8AM-5PM 1-503-241-6584 [email protected] DVD Box Office 1-888-852-9063 in US and Canada or 1-905-709-1571 [email protected] [email protected] DVDEmpire.com Hours of Operation (EST): M-F 9AM-5:30PM 1-888-383-1880 or 1-724-933-0399 [email protected] (Order questions) [email protected] (General Info) [email protected] (Returns) DVD Overnight 1-877-DVD-1099 [email protected] DVDPlanet Hours of Operation (CST): M-F 8AM-7PM, Sa 9AM-5PM 1-800-818-9693 Fax: 1-630-775-3355 [email protected] DVDSoon.com Hours of Operation (EST): M-F 9AM-4PM 1-888-983-7666 [email protected] eBay Hours of Operation (PST): M-F 6:30AM-5:30PM 1-888-749-3229 eCampus Hours of Operation (EST): M-F 9AM-5PM 1-888-388-9909 [email protected] Customer Service Online Customer Service Chat Five Star DVD 1-800-892-1654 or 1-800-815-STAR or 1-480-967-0077 E-mail Form fye Hours of Operation (EST): M-Sa 9AM-5PM 800.818.1941 E-mail Form Half.com Hours of Operation (MST): M-F 7AM-5PM 1-800-545-9857 [email protected] J&R.com Hours of Operation (EST): M-F 7AM-11PM, Sa-Su 8AM-11PM 1-800-221-8180 or 1-800-426-6027 [email protected] K-MART Hours of Operation (PST): 24/7 1-866-KMART-4U, Opt. 4 [email protected] For questions about your order [email protected] For all other questions or comments NetFlix Hours of Operation (PST): M-F 6AM-7PM, Sa-Su 6AM-2:30PM 1-888-638-3549 North American DVD 1-416-218-0415 E-mail Form Overstock.com Hours of Operation (PST): 24/7 1-800-843-2446 or 1-800-989-0135 [email protected] [email protected] [email protected] [email protected] Paypal.com Hours of Operation (CST): 7 days 6AM-12AM 1-888-221-1161 E-mail Form PlayCentric [email protected] SamGoody.com Hours of Operation (EST): M-F 9AM-9PM 1-800-538-3465 [email protected] Showoffdisplays.com 1-877-566-7755 TARGET.COM Hours of Operation (PST): 24/7 1-800-591-3869 or 1-888-304-4000 E-mail Form Tower Records Hours of Operation (PST): M-F 6AM-6PM 1-800-369-8693 [email protected] Vstore Hours of Operation (MST): M-F 6AM-9PM, Sa-Su 10AM-6PM Numerous do-it-yourself e-tailers 1-800-821-6034 VideoFlicks Hours of Operation (EST): M-F 9AM-5PM 1-800-821-6034 [email protected] WalMart.com Hours of Operation (CST): 7 days 6AM-1AM 1-800-966-6546 E-mail Form Studios: Also see Collective List of Defective DVD's and More DVD Company Info Anchor Bay Entertainment Hours of Operation (EST): M-F 8AM-5PM 1-877-709-1330 Fax: 1-734-542-6996 Defective Anchor Bay DVD's Blue Underground [email protected] Buena Vista Home Entertainment (Dimension, Hollywood Pictures, Miramax, Touchstone) Hours of Operation (CST): M-F 9:30AM-7:30PM 1-800-477-2811 customer relations 1-888-877-2843 in Canada BVHE DVD Technical Support Columbia Tristar Home Video 1-310-244-4000 The Criterion Collection 1-212-431-5199 E-mail Form Known Problems Report a Problem Disney DVD Hours of Operation (CST): M-F 9:30AM-7:30PM 1-800-723-4763 customer relations Disney DVD Technical Support DreamWorks Home Entertainment [email protected] Fox Home Entertainment Hours of Operation (PST): M-F 8AM-5PM 1-888-223-2FOX Fox Replacement DVD Program HBO Home Video [email protected] for defective DVD/VHS [email protected] may or may not result in any help Image Entertainment [email protected] Lion's Gate Home Entertainment MGM 1-877-MGM-4YOU [email protected] or [email protected] New Line Home Video 1-310-967-6670 Paramount Home Entertainment 1-323-956-3010 1-888-895-1355 for Star Trek: Deep Space 9 issues Rhino Defective "Transfomers: Heroes" DVDs Troma 1-800-TROMA14, Ext. 26 [email protected] Universal Studios Home Video Contact Universal [email protected] Defective DVDs 661-702-5132 [email protected] Website for Defective DVDs Warner Home Video 1-818-954-6000 E-mail Form Studio Free Movie Offers: BVHE/Disney DVD Mail-in Offers Status Website If the lookup form doesn't work, try the e-mail form Fox "Buy 4, Get 1 free offer" Hours of Operation (PST): M-F 8AM-5PM 1-877-369-7867 or 1-800-613-2658 or 1-888-695-7222 Paramount "Buy 5, Get 1 Free" Offer 1-800-205-8925 or 1-323-956-3010 Universal "Buy X, Get 1 Free" Offer 1-800-698-8705 Warner "Buy -, Get - Free" 1-888-240-3472 or 1-800-233-2221 or 1-888-243-8383 Rebate Companies: Ebates 1-415-508-2300 E-mail form MyPoints [email protected] RocketCash 1-650-938-6000 [email protected]